Outside the legal industry journey mapping isn’t a new concept, in fact it is used by many companies to drive growth and better understand their clients. However, within the legal arena, this is something that has not yet been widely embraced. Journey mapping can help you better understand existing and potential clients, help with improving your client’s journey experience and ultimately help you differentiate yourself from your competitors.
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Lessons for law firms : How the right risk culture delivers returns
Many thanks to all of you who sent in applications for the Symphony Legal awards. The standard of all of the entries was extremely high making it very hard for the judges to make their decisions. The winners will be announced at the black tie dinner at our annual conference in Stratford-upon-Avon on October 5th and in the meantime you can see the full list of those firms shortlisted here.
Boosting employee engagement can improve clients’ experience and increase profitability, but it needs to be more than just an HR initiative, advises Jo Kangurs. Click here to read the article.
Taking simple steps like ensuring all staff are aware of their compliance obligations and acting on concerns early can make a huge difference, advises Vicky Simpson. Click here to read the article.