Latest News & Views

Using Journey Mapping to help you better understand your client

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by Adrienne Halladay

Outside the legal industry journey mapping isn’t a new concept, in fact it is used by many companies to drive growth and better understand their clients. However, within the legal arena, this is something that has not yet been widely embraced. Journey mapping can help you better understand existing and potential clients, help with improving your client’s journey experience and ultimately help you differentiate yourself from your competitors.

Symphony Legal Annual Awards shortlist

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Many thanks to all of you who sent in applications for the Symphony Legal awards.  The standard of all of the entries was extremely high making it very hard for the judges to make their decisions.  The winners will be announced at the black tie dinner at our annual conference in Stratford-upon-Avon on October 5th and in the meantime you can see the full list of those firms shortlisted here.