Outside the legal industry journey mapping isn’t a new concept, in fact it is used by many companies to drive growth and better understand their clients. However, within the legal arena, this is something that has not yet been widely embraced. Journey mapping can help you better understand existing and potential clients, help with improving your client’s journey experience and ultimately help you differentiate yourself from your competitors.
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Lessons for law firms : How the right risk culture delivers returns
Many thanks to all of you who sent in applications for the Symphony Legal awards. The standard of all of the entries was extremely high making it very hard for the judges to make their decisions. The winners will be announced at the black tie dinner at our annual conference in Stratford-upon-Avon on October 5th and in the meantime you can see the full list of those firms shortlisted here.
Boosting employee engagement can improve clients’ experience and increase profitability, but it needs to be more than just an HR initiative, advises Jo Kangurs. Click here to read the article.
Taking simple steps like ensuring all staff are aware of their compliance obligations and acting on concerns early can make a huge difference, advises Vicky Simpson. Click here to read the article.
IT plays a significant role in enabling firms to grow and adapt, but it’s not just about investing in new pieces of software, says Steve Billot. Click here to read the article.
Want to increase revenue without having to get more clients, do more work or compromise your value? Of course you do! Vanessa Ugatti shares her secrets.
Are you an experienced and talented lawyer who struggles when it comes to charging? If so, fear not, you’re definitely not alone. I struggled with that too. Maybe you don’t really know your value or perhaps you’re too modest or possibly you’re just not able to get your clients to understand the value you provide.
Plotting each point of a client’s interaction with your firm can help you improve the delivery of legal services and deepen key relationships, advises Adrienne Halladay - click here to read the article
Firm leaders need to understand the link between financial management and compliance, and be prepared to turn to experts when in need, urges Eric Fletcher here