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Interview with Amanda Hamilton

Jo Kangurs
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Last week I Interviewed Amanda Hamilton , CEO, National Association of Licensed Paralegals Q1:  Can you give a brief background of the National Association of Licensed Paralegals and its key objectives/aims? The aim is to create the role of...

How do you know where your business comes from?

Rich Dibbins
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This is a question I ask many of my clients, “How do you know where your business comes from?” The majority of most law firms are using a Practice Management System to help them manage their staff, caseload and files. Prior to this the client or...

Update on the Solicitors' Professional Indemnity Market

Jenny Screech
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The two most common dates for the renewal of solicitors’ professional indemnity insurance are 1st April and 1st October, and the April season is now well underway. The good news is that the market continues to be as competitive as it was last year....

Do you have a high-functioning alcoholic in your legal practice? And how can you help them?

Dr Bunmi  Aboaba
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Following reports from Business Insider showing that alcoholism is a serious issue for law firms, many companies are now taking the initiative to help employees. Law firms especially can take that further step by learning how to spot a high-functioning...

Using Journey Mapping to help you better understand your client

Viv Williams
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Outside the legal industry journey mapping isn’t a new concept, in fact it is used by many companies to drive growth and better understand their clients. However, within the legal arena, this is something that has not yet been widely embraced. Journey...

5 secrets to maximising your law firms marketing in 2018

Rachel Tombs
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The start of a new year is an important time for reflecting and forward planning. Have you taken the time to consider what your law firm achieved this year and how you will deliver your financial objectives in 2018? Marketing is a vital tool for any practice...

Risk Management White Paper from LawNet

Vicky Simpson
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LawNet have been conducting research and have produced a  white paper outlining the research findings .  This is not only a worthwhile and informative read, but it affirms all the things I tell firms when I am assisting them with...

Symphony Legal Annual Awards shortlist

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Many thanks to all of you who sent in applications for the Symphony Legal awards.  The standard of all of the entries was extremely high making it very hard for the judges to make their decisions.  The winners will be announced at the...

Newsletter 30 - It's not too late to nominate

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Newsletter 29 - The importance of being engaged

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Newsletter 28 - Proactive not Reactive

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The importance of being engaged

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Boosting employee engagement can improve clients’ experience and increase profitability, but it needs to be more than just an HR initiative, advises Jo Kangurs .  Click here  to read the article....

Newsletter 27 - The in between bit

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Be proactive, not reactive about risk

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Taking simple steps like ensuring all staff are aware of their compliance obligations and acting on concerns early can make a huge difference, advises Vicky Simpson.  Click here  to read the article....

The technological challenge has only just begun

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IT plays a significant role in enabling firms to grow and adapt, but it’s not just about investing in new pieces of software, says Steve Billot.  Click here  to read the article....

Newsletter 25 - Charging What You're Worth

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5 Secrets to Charging What You're Worth for Lawyers

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Want to increase revenue without having to get more clients, do more work or compromise your value? Of course you do!  Vanessa Ugatti shares her secrets. Are you an experienced and talented lawyer who struggles when it comes to charging? If so, fear...

Newsletter 24 - The Change Challenge

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Use journey mapping to understand your clients

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Plotting each point of a client’s interaction with your firm can help you improve the delivery of legal services and deepen key relationships, advises Adrienne Halladay -  click here to read the article ...

Newsletter 21 - Building a Firm Foundation

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Building a firm foundation

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Firm leaders need to understand the link between financial management and compliance, and be prepared to turn to experts when in need, urges  Eric Fletcher  here ...

Newsletter 20 - The world to come?

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The world to come?

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Understanding the differences between clients and customers is important and should underpin all that you do -  Steve Billot explains more  here ...

Newsletter 19 - Retaining employees

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Encouraging and Accommodating Innovation and Change

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By Emma Vigus, Director Professional Indemnity, Howden Group I’ve recently been asked by a ‘twenty something’ colleague to review a website design. The website scrolled down, as many recently designed websites do.  Read more ...

Newsletter 18 - Dates For Your Diary

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Retaining employees: One size does not fit all

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Offering greater flexibility and a clear pathway for progression are just some of the steps firms must take to hang onto a new generation of talented people, advises Jo Kangurs  -  click here to read more. ...

Newsletter 17 - T'is the season to be jolly

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T'is the season to be jolly - and (HR) careful, by Jo Kangurs, Symphony Legal

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The festive season is upon us and attention in workplaces is turning to the office Christmas party, a few drinks and lots of fun (rightly so).   Whilst the Christmas party is a great way to improve staff morale and say ‘thank you’ it...

How to make compliance work for you

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Compliance is often perceived as a cross to bear, but putting procedures in place to manage risk and engaging with employees can lessen the burden, says Victoria Simpson -  click here  to read more....

Newsletter 16 - Quote me HapPII

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Newsletter 14 - Announcement shortlist

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Quote me HapPII

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Although solicitors may now incept their new policies on any day of the year, the bulk of their Professional Indemnity Insurance (PII) renewals continue to fall due on the 1st October.  Read more  here ...

Thought leadership begins at home

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Brexit will bring opportunities for some firms and put a strain on others; leaders must respond by reacting quickly and planning ahead, writes Steve Billot.  Click here to read the full article. ...

Newsletter 13 - Award nominations

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Financial management, risk, compliance, and success

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Eric Fletcher discusses the relationship between these key factors and their importance in managing and coaching staff and creating a framework for progress -  click here to read more ...

Technology as a solution - get ahead of the curve

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The legal profession is changing - and technology is at the heart of this latest advancement. Now is the time for legal firms to start adapting in order to stand out from the crowd  read more ...

Newsletter 11 - Professional Indemnity News

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Putting a value on legal practices

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Andrew Roberts considers how law firms can prepare for potential mergers and avoid the mistakes and unrealistic expectations of others.  Click here  to read the article ...

Personal Indemnity Insurance review

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To receive a no obligation appraisal of your Professional Indemnity Insurance  please click here ...

The ten commandments for legal professionals

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Viv Williams  explores how to tackle the all-too-informal relationship between regulators and representative bodies and reduce the compliance burden put on firms -  click here to read the article ...

Newsletter 10 - The digital age of marketing

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Newsletter 8 - Hitting the High Note

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Newsletter 9 - Workplace Implications

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The Digital Age of Marketing

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In modern marketing, embracing technology is absolutely critical in order to give your firm a competitive edge. Cloud computing and associated technologies such as big data and analytics, have begun to revolutionise the way many law firms now do...

Is it all Brexit doom and gloom?

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The immediate chaos that followed the UK’s vote to leave the European Union (EU) is beginning to settle. Despite public backlash, the creation of a number of anti-Brexit groups and the circulation of a petition calling on the government for a second...

Brexit Blog June 2016

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After months of campaigning over whether to be in or out of the EU, the UK have decided to leave, albeit with a small majority.  With much speculation surrounding what happens next and the far reaching implications of leaving the EU becoming more...

Are we under-represented and over-regulated?

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The same body cannot represent and regulate your profession, but just how many regulators should be involved?  Click here to read more ...

Newsletter 6 - Cyber Security Tips

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Newsletter 1 - Introducing Symphony Legal

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Newsletter 7 - Doing the Washing Up

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Newsletter 4 - Moving On

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How good are you at doing the washing up?

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Like neglected household chores, old client matters can build up quickly;  click here  for advice on clearing up the clutter...

Newsletter 5 - Symphony Spring

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Cyber Security Tips

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Cyber threats are like the common cold or some other infectious virus; eventually you’re going to get sick. It’s a part of life. They’re always there, lurking just around the corner, waiting to make your life that little bit harder. ...

Our history with Europe and Brexit's effect on Sterling

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Our involvement within the European Community is a very complex, sometimes confusing topic... Click here  to read more...

Moving On

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Are law firms embracing opportunities for external funding? What are the options for law firm seeking investment and how can firms best prepare themselves for investment? To read more  click here  ...

Do, who you are. - Approaching Social Media

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For many law firms the rules of social media run a bit like one of those tea towels that attempts to explain the game of cricket to the bemused, uninitiated or simply not interested. If you’re in, you’re in, if you’re out, you’re out,...

What does 2016 have in store?

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Succession and exit planning will continue to present a challenge for firms,  while adopting new technologies and pricing models will be the key to success, predicts Viv Williams....

The Business of Management

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Analysing daily time recording and gathering practical management information are just two steps that can help partners manage a practice more efficiently, says Viv Williams.   Read the full article... ...

How your people dictate your future direction

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We are all aware that succession is a huge issue, but planning your future direction early will be the recipe for a successful outcome to this dilemma. We have seen a few failures in recent weeks, with more to come. Some say consolidation is inevitable for...

SRA Accounts Rules - Reporting requirements relaxed

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Following consultations commencing last year, the Solicitors Regulation Authority (SRA) announced that a three stage process of change to their existing rules would be phased in. Phase One took effect in October 2014, with Phase Two and Phase Three intended...

Incorporation of Legal Partnerships & LLPs is NOT OVER!

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Update from Shaw Gibbs post-election summer budget 2015 On 3rd December 2014 the Chancellor announced that Entrepreneurs Relief would be denied for disposals of goodwill to related companies and on 8th July he announced proposals to significantly change the...

Innovation - evolution or revolution?

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The summer holidays are with us and it’s that time again when news is slow but publishing a survey creates its own noise. The SRA and the LSB have jointly produced a survey that simply states the majority of ‘legal service providers’ feel...

Separate Business Rule - is this an opportunity or a threat?

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Emotional comments such as “cause irreparable damage” to the brand of Solicitor and “drive significant numbers” out of the profession into the unregulated sector are not helpful in the new legal environment in which we are operating. ...

Dealing with Complaints by Chris Gates

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Before I examine how complaints are best handled, let’s take a step back and remind ourselves how the majority of complaints can be avoided in the first place. The ‘usual suspects’ with complaints - as with negligence - are domestic...

Protecting your firm against Cyber Crime

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In the modern age of property transactions, what is the biggest risk to mortgage lenders and what impact does this have on their relationship with the conveyancing profession? In a recent survey, conducted by TM Group, 28 members of the Council of Mortgage...

Change Management - a theory

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Viv Williams, CEO of 360 Legal Group examines the way law firms can bring essential management skills into their business in an affordable way. We have all read the articles and comments regarding the inability of many law firms to manage their own...

HMRC's latest campaign targets solicitors

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Solicitors are the latest professionals to come under scrutiny from HMRC with the launch of a new campaign urging solicitors to come forward and bring their tax affairs up to date. HMRC has had a lot of success with targeted campaigns aimed at different...

The mmadigital Academy presents...The Chemistry of Video

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Law firms can get an insight into the latest digital marketing techniques at a series of exclusive events hosted by mmadigital. Online marketing specialist for the legal sector, mmadigital will launch its Academy in March designed to give law firms...

Is this the year when the consolidation starts?

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Recent headlines have been grabbing attention  “95% of top law firms predict ‘massive consolidation’ over next 2 years” . The study, by legal PR firm Byfield Consultancy and City law firm Fox Williams, found that 95% of...

2015 - The Year Ahead

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We are now well into 2015, an election year which means five months of promises, continued low interest rates and increased investment in capital projects. This feel good factor cannot last much beyond the election and whoever wins is facing a huge economic...

What is a Blog and how can you make it work for you?

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Quite simply, a blog is a frequently updated online personal journal or diary. It is a place to express yourself to the world. A blog is one of your communication tools for your website that you need to update on an on-going basis. When done well, bloggers...

'Divorce Day' calls up 19%

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As telephone answering specialist Moneypenny releases its call trend data looking back on 2014, the company; endorsed by the Law Society and supporting more than 900 law firms, has reported a 19% spike in calls on what has been dubbed ‘Divorce...